Camino de la ventosa 34 Bilbao, 48013 ES
Get My QuoteSTAY SAFEn.nThe well-being of our customers and employees has always been a priority for Hesperia. In the current context marked by COVID-19, this commitment guarantees compliance with all the safety, nhygiene and social distancing requirements in our hotels. To do this end, we have established rigorous protocols and guides of good practice guidelines for cleaning and disinfection. nIn this new normality, our commitment as a company is to continue generating well-being and safe spaces that allow you to stay safenIn designing these protocols, Hesperia has taken into account all the guidelines of the World Health Organization, as well as the new regulations issued by the national health authorities.nIn addition, we have had the technical instructions and expertise of our partner and world leader in hygiene solutions for the hotel sector DIVERSEY, who boast the highest level of European and world certifications.nWith these new protocols at Hesperia we are committed to the safety of all.n.We comply with current regulations via regular checks to ensure the well-being of our employees.n.We guarantee the adequate protection of our work teams through rigorous hygiene protocols, the provision of PPE and specific training.n. Cleaning protocols for rooms have been intensified, covering all the disinfection needs established by current legal regulations and the complementary recommendations of nour partner Diversey. Additionally, we have adapted the procedures of the HACCP Manual food safety by increasing the frequency of cleaning and disinfection.n.We use the most effective disinfectant products SUMA CHLORDES CONC D10.45 and SUMA BAC D10 with viricidal and biocidal properties, tested for food and non food surfaces,nand endorsed by Diversey and by the Ministry of Health, Consumption and Social Welfare.n.New rules for the use of facilities have been established in a general and specific way based on the actual phase each city is in to guarantee the interpersonal safety distance.
Property Amenities
Services
- Massage services
- Photocopy center
- Valet cleaning
- Wheelchairs available
- Staff trained in first aid
- Sprinklers in hallways
- Sprinklers in public areas
- Staff Red Cross certified in CPR
- Staff trained in Automated External Defibrillator (AED) usage
- Limited service housekeeping
- Housekeeping – daily
- Late check-out available
- Lobby coffee service
- Front desk
- Laundry/Valet service
- Controlled access to parking
- Complimentary in-room coffee or tea
- Dry cleaning
- Children’s nursery
- Doctor on call
- Early check-in
- Baby sitting
- Basic medical equipment on-site
Pets
- Pets allowed
Parking
- Parking
- Parking fee managed by hotel
- On-Site parking
- Street side parking
General
- Private security available
- Multiple exits on each floor
- Property has elevators
- Public address system
- Public area air conditioned
- Video cameras at entrance
- U.S. Fire Safety compliant
- Video cameras in hallways
- Video cameras in public areas
- Well lighted exit signs
- Train access
- Video surveillance recorded 24 hrs a day
- Viedo surveillance monitored 24 hrs a day
- Ventilated stair wells
- Wide restaurant entrance
- Security
- Steps/staircases have handrails
- Smoke detector in public areas
- Exterior doors (except lobby entrance) require key access at night
- Fire detectors in hallways
- Elevator auto recall
- Fire detectors in public areas
- Lighted parking area
- Fire extinguishers in public areas
- Lighted walkways
- Emergency back-up generators
- Fire safety compliant
- Fireplace
- First aid available
- First nighters’ kit
- If no 24 hour security, what are the hours?
- Cocktail lounge
- Complies with Local/State/Federal fire laws
- Alarms continuously monitored
- Camera monitoring parking area 24 hrs
- Camera recording parking area 24 hrs
- Building meets all current local, state and country building codes
- 24-hour front desk
- Automated External Defibrillator (AED) on-site
- Business center
- Automatic fire doors
Meeting Facilities
- Meeting rooms
Accessibility
- Public areas wheelchair accessible for disabled
- Visual alarms in hallways
- Visual alarms in public areas
- Visual emergency alarm for hearing impaired guest
- Wheel chair access
- Service animals allowed on property for people with disabilities
- Service dogs allowed
- Handicapped parking
- Does hotel have accessible parking?
- 2nd lock on guest doors
- Americans with Disabilities Act (ADA) compliance
- Audible alarms in hallways
- Audible alarms in public areas
- Audible emergency alarm for sight impaired guest
Bedroom
- Wakeup service
- Accommodations have bath in bedroom
Technology
- Wireless internet connection in public areas
Fitness Facilities
- Spa
Dining
- Restaurant
- Lounges/bars
- Lunch served in restaurant
- Full american breakfast
- Dinner served in restaurant
- Continental breakfast
- Breakfast served in restaurant
Guest Bathroom
- Roll-in shower available
- Grab bars in bathroom
Guest Room
- Secured floors
- Interior corridors
- Maid service
Standard
- Air conditioning