Hesperia Donosti

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Hesperia Donosti

Avda Zarauz 120 San Sebastian, 20018 ES

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STAY SAFEn.nThe well-being of our customers and employees has always been a priority for Hesperia. In the current context marked by COVID-19, this commitment guarantees compliance with all the safety, nhygiene and social distancing requirements in our hotels. To do this end, we have established rigorous protocols and guides of good practice guidelines for cleaning and disinfection. nIn this new normality, our commitment as a company is to continue generating well-being and safe spaces that allow you to stay safenIn designing these protocols, Hesperia has taken into account all the guidelines of the World Health Organization, as well as the new regulations issued by the national health authorities.nIn addition, we have had the technical instructions and expertise of our partner and world leader in hygiene solutions for the hotel sector DIVERSEY, who boast the highest level of European and world certifications.nWith these new protocols at Hesperia we are committed to the safety of all.n.We comply with current regulations via regular checks to ensure the well-being of our employees.n.We guarantee the adequate protection of our work teams through rigorous hygiene protocols, the provision of PPE and specific training.n. Cleaning protocols for rooms have been intensified, covering all the disinfection needs established by current legal regulations and the complementary recommendations of nour partner Diversey. Additionally, we have adapted the procedures of the HACCP Manual food safety by increasing the frequency of cleaning and disinfection.n.We use the most effective disinfectant products SUMA CHLORDES CONC D10.45 and SUMA BAC D10 with viricidal and biocidal properties, tested for food and non food surfaces,nand endorsed by Diversey and by the Ministry of Health, Consumption and Social Welfare.n.New rules for the use of facilities have been established in a general and specific way based on the actual phase each city is in to guarantee the interpersonal safety distance.

Property Amenities

Parking

  • Parking
  • Parking fee managed by hotel
  • On-Site parking

General

  • Private security available
  • Multiple exits on each floor
  • Property has elevators
  • Public area air conditioned
  • U.S. Fire Safety compliant
  • Well lighted exit signs
  • Train access
  • Video surveillance recorded 24 hrs a day
  • Viedo surveillance monitored 24 hrs a day
  • Ventilated stair wells
  • Security
  • Smoke detector in public areas
  • Exterior doors (except lobby entrance) require key access at night
  • Fire detectors in hallways
  • Fire detectors in public areas
  • Fire extinguishers in hallways
  • Lighted parking area
  • Fire extinguishers in public areas
  • Hard wired smoke detectors
  • Fire safety compliant
  • First aid available
  • If no 24 hour security, what are the hours?
  • Complies with Local/State/Federal fire laws
  • Alarms continuously monitored
  • 24-hour front desk
  • Business center
  • Automatic fire doors

Meeting Facilities

  • Meeting rooms

Accessibility

  • Visual alarms in hallways
  • Visual alarms in public areas
  • Visual emergency alarm for hearing impaired guest
  • Wheel chair access
  • Handicapped parking
  • Accessible facilities
  • Audible alarms in hallways
  • Audible alarms in public areas
  • Audible emergency alarm for sight impaired guest

Bedroom

  • Wakeup service

Services

  • Wheelchairs available
  • Sprinklers in hallways
  • Sprinklers in public areas
  • Staff Red Cross certified in CPR
  • Staff trained in Automated External Defibrillator (AED) usage
  • Full service housekeeping
  • Housekeeping – daily
  • Late check-out available
  • Front desk
  • Complimentary in-room coffee or tea
  • Dry cleaning
  • Concierge desk
  • Doctor on call
  • Early check-in
  • Basic medical equipment on-site

Technology

  • Wireless internet connection in public areas

Guest Room

  • Safe deposit box
  • Secured floors
  • Interior corridors

Dining

  • Lounges/bars
  • Lunch served in restaurant
  • Dinner served in restaurant
  • Continental breakfast
  • Breakfast served in restaurant

Standard

  • Air conditioning