Campo Volantin 28 Bilbao, 48007 ES
Get My QuoteSTAY SAFEn.nThe well-being of our customers and employees has always been a priority for Hesperia. In the current context marked by COVID-19, this commitment guarantees compliance with all the safety, nhygiene and social distancing requirements in our hotels. To do this end, we have established rigorous protocols and guides of good practice guidelines for cleaning and disinfection. nIn this new normality, our commitment as a company is to continue generating well-being and safe spaces that allow you to stay safenIn designing these protocols, Hesperia has taken into account all the guidelines of the World Health Organization, as well as the new regulations issued by the national health authorities.nIn addition, we have had the technical instructions and expertise of our partner and world leader in hygiene solutions for the hotel sector DIVERSEY, who boast the highest level of European and world certifications.nWith these new protocols at Hesperia we are committed to the safety of all.n.We comply with current regulations via regular checks to ensure the well-being of our employees.n.We guarantee the adequate protection of our work teams through rigorous hygiene protocols, the provision of PPE and specific training.n. Cleaning protocols for rooms have been intensified, covering all the disinfection needs established by current legal regulations and the complementary recommendations of nour partner Diversey. Additionally, we have adapted the procedures of the HACCP Manual food safety by increasing the frequency of cleaning and disinfection.n.We use the most effective disinfectant products SUMA CHLORDES CONC D10.45 and SUMA BAC D10 with viricidal and biocidal properties, tested for food and non food surfaces,nand endorsed by Diversey and by the Ministry of Health, Consumption and Social Welfare.n.New rules for the use of facilities have been established in a general and specific way based on the actual phase each city is in to guarantee the interpersonal safety distance.
Property Amenities
General
- Non-smoking
- Private security available
- Multiple exits on each floor
- Property has elevators
- Public address system
- Public area air conditioned
- Video cameras at entrance
- U.S. Fire Safety compliant
- Video cameras in hallways
- Telephone
- Video cameras in public areas
- Train access
- Wheelchair accessible elevators
- Video surveillance of parking
- Video surveillance recorded 24 hrs a day
- Viedo surveillance monitored 24 hrs a day
- Ventilated stair wells
- Wide entrance
- Security
- Staff trained in duplicate key issue
- Steps/staircases have color markings
- Steps/staircases have handrails
- Smoke detector in public areas
- Smoke detectors
- Storage space
- Tactile/14pt print signage throughout hotel
- Exterior doors (except lobby entrance) require key access at night
- Fire alarm with light
- Extra adult charge
- Elevator access to all levels
- Extra child charge
- Fire detectors in hallways
- Elevator auto recall
- Extra child charge for rollaway use
- Fire detectors in public areas
- Extra person charge for rollaway use
- Lighted parking area
- Fire extinguishers in public areas
- Hard wired smoke detectors
- Lighted walkways
- Emergency back-up generators
- Evacuation drills
- Fire safety compliant
- Hearing induction loop system installed
- First aid available
- FEMA approved
- If no 24 hour security, what are the hours?
- Flat terrain between parking and entrance
- Fire alarm
- Children welcome
- Complies with Local/State/Federal fire laws
- Alarms continuously monitored
- Camera monitoring parking area 24 hrs
- Camera recording parking area 24 hrs
- 24-hour front desk
- Auto link to fire station
- Automated External Defibrillator (AED) on-site
- Business center
- Automatic fire doors
Accessibility
- Ramp access
- Public areas wheelchair accessible for disabled
- Visual alarms in hallways
- Visual alarms in public areas
- Visual emergency alarm for hearing impaired guest
- Wheel chair access
- Service animals allowed on property for people with disabilities
- Service dogs allowed
- Elevator near disability accessible rooms
- Handicapped parking
- Does hotel have accessible parking?
- Accessible room
- Americans with Disabilities Act (ADA) compliance
- Audible alarms in hallways
- Audible alarms in public areas
- Audible emergency alarm for sight impaired guest
Services
- Massage services
- Translation services
- Valet cleaning
- Valet same day dry cleaning
- Wheelchairs available
- Washer/dryer
- Staff trained in first aid
- Staff trained in service to disabled guests
- Staff Red Cross certified in CPR
- Staff trained in Automated External Defibrillator (AED) usage
- Staff trained in CPR
- Limited service housekeeping
- Housekeeping – daily
- Late check-out available
- Lobby coffee service
- Front desk
- Laundry/Valet service
- Coffee shop
- Complimentary in-room coffee or tea
- Dry cleaning
- Currency exchange
- Concierge desk
- Doctor on call
- Early check-in
- Basic medical equipment on-site
- 24-hour room service
Parking
- Parking
- Parking fee managed by hotel
- Parking lot
- On-Site parking
- Indoor parking
Meeting Facilities
- Meeting rooms
Bedroom
- Wakeup service
- Double beds
- Accommodations have bath in bedroom
Technology
- Wireless internet connection in public areas
- High speed internet connection
Fitness Facilities
- Spa
- Sauna
Dining
- Restaurant
- Room service
- Lounges/bars
- Lunch served in restaurant
- Full american breakfast
- Dinner served in restaurant
- Breakfast served in restaurant
Guest Bathroom
- Roll-in shower available
- Grab bars in bathroom
Guest Room
- Secured floors
- Emergency instructions in pictorial form
- Interior corridors
- Maid service
Standard
- Air conditioning