Castle Hilo Hawaiian Hotel

71 Banyan Drive Hilo, HI 96720 US

Hilo s best full-service hotel offering outstanding views Of the ocean framed by the back-drop of mauna kea. A perfect headquarters for exploring the hawaii volcanoes national park.

Property Amenities

Parking

Outdoor parking
Motorcycle parking
Parking
Parking lot
On-Site parking
Patrolled parking area
Street side parking
Secured parking
Bus parking

Fitness Facilities

Outdoor pool
Private pool
Tennis court
Steam bath
Golf

Accessibility

Ramp access
Number of each room type equipped for disabled persons- 8 fields
Public areas wheelchair accessible for disabled
Vibrating pillows available
Visual alarms in hallways
Visual alarms in public areas
Visual emergency alarm for hearing impaired guest
Telephone for hearing impaired
Wheel chair access
Vibrating alarm available for disabled persons
Restaurant/bar menus available in 14pt print
Restaurant/bar menus available in Braille
Service animals allowed on property for people with disabilities
Service dogs allowed
Elevator near disability accessible rooms
Handicapped parking
Facilities for blind people only
Handicapped van parking
Elevators have Braille Instructions
Facilities for deaf people only
Hearing impaired services
Emergency exit signs in Braille
Emergency info in Braille
Impairment aids available
Does hotel have accessible parking?
Accessible baths
Accessible room
Americans with Disabilities Act (ADA) compliance
Brailed elevators
Audible alarms in hallways
Audible alarms in public areas
Audible emergency alarm for sight impaired guest

Pets

Pet amenities available
Pets allowed

General

Number of roll-in showers available for disabled person
Number of rooms for disabled persons equipped with standard tub
Number of rooms with Braille
Number of rooms with wheelchair accessible showers
Number of wheelchair accessible rooms
Parking area attendants
Private security available
Multiple exits on each floor
Property has elevators
Public address system
Public area air conditioned
Video cameras at entrance
U.S. Fire Safety compliant
Video cameras in hallways
Video cameras in public areas
Well lighted exit signs
Train access
Transportation
Wheelchair accessible elevators
Transportation services – local area
Transportation services – local office
Video surveillance of parking
Video surveillance recorded 24 hrs a day
Viedo surveillance monitored 24 hrs a day
Wide corridors
Ventilated stair wells
Wide entrance
Wide restaurant entrance
Security
Staff trained in duplicate key issue
Security 24 hours/day
Response time (minutes) from fire/police department
Steps/staircases have color markings
Restricted public access
Steps/staircases have handrails
Smoke detector in public areas
Smoke detectors
Storage space
Shared bathroom
Tactile/14pt print signage throughout hotel
Exterior doors (except lobby entrance) require key access at night
Extra adult charge
Elevator access to all levels
Extra child charge
Fire detectors in hallways
Elevator auto recall
Extra child charge for rollaway use
Fire detectors in public areas
Fire extinguishers
Fire extinguishers in hallways
Lighted parking area
Fire extinguishers in public areas
Gift/News stand
Hard wired smoke detectors
Hotel has fire safety measures in place but does not meet a national fire safety standard
Lighted walkways
Emergency back-up generators
Evacuation drills
Family plan
Fire resistant guest room doors
Fire resistant hall room doors
Fire safety compliant
Hearing induction loop system installed
First aid available
Ice machine
FEMA approved
Frequency of evacuation drills
If no 24 hour security, what are the hours?
Flat terrain between parking and entrance
Converters/ Voltage adaptors
Children welcome
Computer
Complies with Local/State/Federal fire laws
Camera monitoring parking area 24 hrs
Camera recording parking area 24 hrs
Adapted room doors
Carbon monoxide detector
Beauty shop/salon
24-hour front desk
Automated External Defibrillator (AED) on-site
Business center

Services

Massage services
Pantry
Multilingual staff
Uniformed security
Tour/sightseeing desk
Valet cleaning
Video games
Valet same day dry cleaning
Wheelchairs available
Water sports
Staff trained in first aid
Staff trained in service to disabled guests
Sprinklers in hallways
Sprinklers in public areas
Staff proficient in sign language
Staff Red Cross certified in CPR
Staff trained in Automated External Defibrillator (AED) usage
Staff trained in CPR
Folios
Full service housekeeping
Hotel does not provide pornographic films/TV
Late check-out available
Lobby coffee service
Front desk
Laundry/Valet service
Florist
Hairdresser/barber
Controlled access to parking
Complimentary in-room coffee or tea
Dry cleaning
Currency exchange
Concierge desk
Doctor on call
DVR player
Early check-in
Business services
Boarding pass print-out available
Baggage hold
Additional services/amenities/facilities on property
Barber shop
Basic medical equipment on-site
Bell staff/porter

Dining

Meal included – continental breakfast
Room service – limited menu
Special needs menus
Sports bar
Sports bar open for dinner
Food and beverage outlets
Hot breakfast
Lounges/bars
Hot continental breakfast
Lunch served in restaurant
Full american breakfast
Cocktail lounge with light fare
Dinner delivery service from local restaurant
Dinner served in restaurant
Communal bar area
Deluxe continental breakfast
Continental breakfast
Braille/large print literature
Breakfast served in restaurant
Buffet breakfast

Technology

Phone services
Wireless internet connection in public areas
Subtitles/closed captions available on TV
High speed internet access for laptop in public areas

Meeting Facilities

Meeting rooms
Exhibition/convention floor
Catering services
Banquet facilities

Bedroom

Wakeup service
Accommodations have bath in bedroom

Guest Room

Safe deposit box
Room access through exterior corridor
Room access through interior corridor
Room accessible through balcony sliding glass doors
Secured floors
Emergency instructions in pictorial form
Interior corridors
Maid service
Double glazed windows

Guest Bathroom

Roll-in shower area with bathroom seat
Roll-in shower available
Grab bars in bathroom

Standard

Air conditioning