Grand Velas Riviera Maya All Inclusive

Carretera Cancun Tulum km. 62 Playa Del Carmen, 77710 MX

Enjoy the jungle mystique and endless ocean views at this resort for all ages. Discover a different side of the Mexican Caribbean in the Zen Grand Ambiance surrounded by pristine jungle or opt for ocean breezes in the Ambassador Ambiance. Explore the entire resort with its SE Spa and fivenfamily-friendly restaurants adults are invited to enjoy the Grand Class Ambiance three additional restaurants and infinity pool as well. Visit the Kids Clubs and Teens Club go on an Eco-tour play mini.

Property Amenities

General

Non-smoking
Parking area attendants
Private security available
Multiple exits on each floor
Property has elevators
Public address system
Public area air conditioned
Video cameras at entrance
U.S. Fire Safety compliant
Video cameras in hallways
Telephone
Video cameras in public areas
Well lighted exit signs
Transportation
Wheelchair accessible elevators
Transportation services – local area
Video surveillance of parking
Video surveillance recorded 24 hrs a day
Viedo surveillance monitored 24 hrs a day
Wide entrance
Security
Staff trained in duplicate key issue
Security 24 hours/day
Response time (minutes) from fire/police department
Steps/staircases have color markings
Steps/staircases have handrails
Smoke detector in public areas
Storage space
Tactile/14pt print signage throughout hotel
Exterior doors (except lobby entrance) require key access at night
Extra adult charge
Elevator access to all levels
Extra child charge
Fire detectors in hallways
Fire detectors in public areas
Extra person charge for rollaway use
Fire extinguishers
Fire extinguishers in hallways
Lighted parking area
Fire extinguishers in public areas
Gift/News stand
Hard wired smoke detectors
Lighted walkways
Evacuation drills
Fire safety compliant
Fireplace
First aid available
First nighters’ kit
FEMA approved
Frequency of evacuation drills
Flat terrain between parking and entrance
Cocktail lounge
Children welcome
Complies with Local/State/Federal fire laws
Camera monitoring parking area 24 hrs
Camera recording parking area 24 hrs
ATM/Cash machine
Beauty shop/salon
24-hour front desk
Business center

Fitness Facilities

Outdoor pool
Spa
Steam bath
Sauna
Golf

Accessibility

Ramp access
Number of each room type equipped for disabled persons- 8 fields
Public areas wheelchair accessible for disabled
Visual alarms in hallways
Visual alarms in public areas
Wheel chair access
Service animals allowed on property for people with disabilities
Service dogs allowed
Elevator near disability accessible rooms
Handicapped parking
Elevators have Braille Instructions
Americans with Disabilities Act (ADA) compliance
Audible alarms in hallways
Audible alarms in public areas
Audible emergency alarm for sight impaired guest

Services

Massage services
Pantry
Newspaper
Tour/sightseeing desk
Valet cleaning
Staff trained in first aid
Staff trained in service to disabled guests
Rollaway bed
Sprinklers in hallways
Sprinklers in public areas
Staff Red Cross certified in CPR
Staff trained in Automated External Defibrillator (AED) usage
Staff trained in CPR
Full service housekeeping
Housekeeping – daily
Late check-out available
Lobby coffee service
Front desk
Laundry/Valet service
Hairdresser/barber
Controlled access to parking
Dry cleaning
Currency exchange
Children’s nursery
Concierge desk
Doctor on call
Baby sitting
Barber shop
Basic medical equipment on-site
24-hour room service

Parking

Parking
On-Site parking
Patrolled parking area

Technology

Phone services
High speed internet connection

Meeting Facilities

Meeting rooms

Guest Room

Safe deposit box
Interior corridors
Maid service
Connecting rooms

Dining

Room service
Lounges/bars
Lunch served in restaurant
Dinner served in restaurant
Breakfast served in restaurant
Buffet breakfast

Bedroom

Accommodations have bath in bedroom

Standard

Air conditioning
24-hour security