Kigali Serena Hotel

Boulevard De La Revolution Kigali, 250 RW

Kigali Serena Hotel is situated in central Kigali the ambassadorial and commercial heart of Rwanda and the citys pre-eminent meeting place forndiplomats and business people. The hotel is only 10km from Kigali International Airport. Accommodation comprises of air conditioned rooms ranging from deluxe rooms luxury studio suites to the Presidential suite.nThe elegant Diplomat Restaurant is open for breakfast lunch and dinner while the lounge Bar offers a choice of three purpose designed areas the bar the lounge and the terrace.nThe Kigali Serena Hotel offers sophisticated business facilities which include two conference rooms accommodating 400-600 delegates each meeting room and an executive board room. A business center provides administrative service and business facilities we also offer wifi internet access. The hotel has a gymnasium and swimming pool.

Property Amenities

Parking

Outdoor parking
Recreational vehicle parking
Parking
Parking fee managed by hotel
Parking lot
On-Site parking
Patrolled parking area
Valet parking
Truck parking
Street side parking
Secured parking
Accessible parking
Bus parking

Services

Poolside snack bar
Multilingual staff
Photocopy center
Onsite laundry
Welcome gift
Uniformed security
Video checkout
Translation services
Valet cleaning
Valet same day dry cleaning
Wheelchairs available
Trouser/Pant press
Water sports
Staff trained in first aid
Technical concierge
Staff trained in service to disabled guests
Rollaway bed
Sprinklers in hallways
Sprinklers in public areas
Staff proficient in sign language
Sundry/Convenience store
Staff Red Cross certified in CPR
Staff trained in Automated External Defibrillator (AED) usage
Staff trained in CPR
Full service housekeeping
Free transportation
Late check-out available
Lobby coffee service
Front desk
Florist
Individual Efolio available
Complimentary coffee in lobby
Controlled access to parking
Complimentary in-room coffee or tea
Child programs
Complimentary newspaper delivered to room
Dry cleaning
Complimentary newspaper in lobby
Children’s nursery
Concierge floor
Doctor on call
Concierge lounge
Door man
DVR player
Early check-in
Efolio available to company
Business services
Baggage hold
Barber shop
Basic medical equipment on-site
Bell staff/porter
24-hour room service

Fitness Facilities

Outdoor pool
Private pool
Tennis court
Whirlpool
Spa
Steam bath
Sauna
Golf

General

Outdoor space
Number of roll-in showers available for disabled person
Number of rooms for disabled persons equipped with standard tub
Number of rooms with Braille
Number of rooms with wheelchair accessible showers
Number of wheelchair accessible rooms
Parking area attendants
Private security available
Multiple exits on each floor
Property has elevators
Public address system
Public area air conditioned
Video cameras at entrance
U.S. Fire Safety compliant
Video cameras in hallways
Telephone
Video cameras in public areas
Well lighted exit signs
Telephone jack adaptor available
Train access
Video game player
Transportation
Wheelchair accessible elevators
Transportation services – local area
Transportation services – local office
Video surveillance of parking
Video surveillance recorded 24 hrs a day
Video tapes
Vending machines
Viedo surveillance monitored 24 hrs a day
Wide corridors
Ventilated stair wells
Wide entrance
Wide restaurant entrance
Security
Staff trained in duplicate key issue
Security 24 hours/day
Response time (minutes) from fire/police department
Stairwells
Steps/staircases have color markings
Restricted public access
Steps/staircases have handrails
Smoke detector in public areas
Smoke detectors
Shared bathroom
Shopping mall
Tactile/14pt print signage throughout hotel
Exterior doors (except lobby entrance) require key access at night
Elevator access to all levels
Fire detectors in hallways
Elevator auto recall
Extra child charge for rollaway use
Fire detectors in public areas
Fire extinguishers
Fire extinguishers in hallways
Lighted parking area
Fire extinguishers in public areas
Hard wired smoke detectors
Hotel has fire safety measures in place but does not meet a national fire safety standard
Lighted walkways
Emergency back-up generators
Evacuation drills
Fire resistant guest room doors
Fire safety compliant
Hearing induction loop system installed
First aid available
Ice machine
FEMA approved
Frequency of evacuation drills
If no 24 hour security, what are the hours?
Flat terrain between parking and entrance
Driving range
Courtyard
Complimentary self service laundry
Children welcome
Complies with Local/State/Federal fire laws
DVD/video rental
Alarms continuously monitored
Camera monitoring parking area 24 hrs
Camera recording parking area 24 hrs
Adapted room doors
Boutiques/stores
Carbon monoxide detector
Beauty shop/salon
Building meets all current local, state and country building codes
Auto link to fire station
Automated External Defibrillator (AED) on-site
Business center
Automatic fire doors

Accessibility

Ramp access
Public areas wheelchair accessible for disabled
Vibrating pillows available
Visual alarms in hallways
Visual alarms in public areas
Visual emergency alarm for hearing impaired guest
Telephone for hearing impaired
Wheel chair access
Vibrating alarm available for disabled persons
Restaurant/bar menus available in 14pt print
Restaurant/bar menus available in Braille
Service animals allowed on property for people with disabilities
Service dogs allowed
Elevator near disability accessible rooms
Handicapped parking
Facilities for blind people only
Handicapped van parking
Elevators have Braille Instructions
Facilities for deaf people only
Hearing impaired services
Emergency exit signs in Braille
Emergency info in Braille
Impairment aids available
Does hotel have accessible parking?
2nd lock on guest doors
Accessible baths
Accessible room
Americans with Disabilities Act (ADA) compliance
Brailed elevators
Audible alarms in hallways
Audible alarms in public areas
Audible emergency alarm for sight impaired guest

Pets

Pets allowed

Dining

Private dining for groups
Room service – limited menu
Restaurant
Special needs menus
Room service
Room service – full menu
Room service – limited hours
Food and beverage outlets
Lounges/bars
Lunch served in restaurant
Full american breakfast
Complimentary full american breakfast
Dinner delivery service from local restaurant
Dinner served in restaurant
Communal bar area
Continental breakfast
Braille/large print literature
Breakfast served in restaurant
Buffet breakfast

Technology

Phone services
Wireless internet connection in public areas
Subtitles/closed captions available on TV
High speed internet access for laptop in public areas

Meeting Facilities

Meeting rooms
Exhibition/convention floor
Catering services

Bedroom

Wakeup service
Accommodations have bath in bedroom

Guest Room

Turndown service
Safe
Safe deposit box
Room access through exterior corridor
Room access through interior corridor
Room accessible through balcony sliding glass doors
Secured floors
Interior corridors
Double glazed windows
Connecting rooms

Guest Bathroom

Roll-in shower area with bathroom seat
Roll-in shower available
Grab bars in bathroom

Standard

Air conditioning