Lake Victoria Serena Resort and Spa

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Lake Victoria Serena Resort and Spa

Kigo Road Kampala, 1000 UG

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Rising above white-terraced rose gardens which descend through water cascades and fountains almost to the shores of Lake Victoria this tranquil resort has been positioned so as to embraces all aspects of Uganda s social and corporate life.nA gracious terracotta and cream palace the central citadel is encircled by broad cafe and cocktail terraces where cushioned sofas invite relaxation. Above the marble reception where a Roman fountain plays white-arched galleries rise to a clear glass atrium through which shafts of light illuminate the fountained courtyard below.

Property Amenities

General

  • Non-smoking
  • Parking area attendants
  • Private security available
  • Multiple exits on each floor
  • Property has elevators
  • Public address system
  • Public area air conditioned
  • Video cameras at entrance
  • U.S. Fire Safety compliant
  • Video cameras in hallways
  • Video cameras in public areas
  • Well lighted exit signs
  • Wheelchair accessible elevators
  • Video surveillance of parking
  • Video surveillance recorded 24 hrs a day
  • Vending machines
  • Viedo surveillance monitored 24 hrs a day
  • Wide corridors
  • Ventilated stair wells
  • Wide entrance
  • Wide restaurant entrance
  • Security
  • Staff trained in duplicate key issue
  • Security 24 hours/day
  • Response time (minutes) from fire/police department
  • Steps/staircases have color markings
  • Steps/staircases have handrails
  • Smoke detector in public areas
  • Storage space
  • Tactile/14pt print signage throughout hotel
  • Exterior doors (except lobby entrance) require key access at night
  • Elevator access to all levels
  • Fire detectors in hallways
  • Elevator auto recall
  • Extra child charge for rollaway use
  • Fire detectors in public areas
  • Extra person charge for rollaway use
  • Fire extinguishers
  • Fire extinguishers in hallways
  • Lighted parking area
  • Fire extinguishers in public areas
  • Gift/News stand
  • Hard wired smoke detectors
  • Lighted walkways
  • Emergency back-up generators
  • Evacuation drills
  • Family plan
  • Fire safety compliant
  • Hearing induction loop system installed
  • First aid available
  • Ice machine
  • FEMA approved
  • If no 24 hour security, what are the hours?
  • Flat terrain between parking and entrance
  • Courtyard
  • Children welcome
  • Complies with Local/State/Federal fire laws
  • Camera monitoring parking area 24 hrs
  • Camera recording parking area 24 hrs
  • Adapted room doors
  • Boutiques/stores
  • Beauty shop/salon
  • Building meets all current local, state and country building codes
  • 24-hour front desk
  • Automated External Defibrillator (AED) on-site
  • Business center

Parking

  • Outdoor parking
  • Parking
  • On-Site parking
  • Patrolled parking area
  • Bus parking

Services

  • Poolside snack bar
  • Massage services
  • Pantry
  • Multilingual staff
  • Newspaper
  • Uniformed security
  • Wheelchairs available
  • Washer/dryer
  • Trouser/Pant press
  • Water sports
  • Staff trained in first aid
  • Staff trained in service to disabled guests
  • Sprinklers in hallways
  • Sprinklers in public areas
  • Staff proficient in sign language
  • Staff Red Cross certified in CPR
  • Staff trained in Automated External Defibrillator (AED) usage
  • Staff trained in CPR
  • Full service housekeeping
  • Housekeeping – daily
  • Express check-in
  • Late check-out available
  • Front desk
  • Florist
  • Hairdresser/barber
  • Controlled access to parking
  • Coffee shop
  • Complimentary in-room coffee or tea
  • Currency exchange
  • Concierge desk
  • Doctor on call
  • Concierge lounge
  • Door man
  • DVR player
  • Car rental desk
  • Barber shop
  • Basic medical equipment on-site
  • 24-hour room service
  • Airline desk

Fitness Facilities

  • Outdoor pool
  • Whirlpool
  • Spa
  • Steam bath
  • Sauna
  • Golf
  • Health club

Accessibility

  • Ramp access
  • Number of each room type equipped for disabled persons- 8 fields
  • Public areas wheelchair accessible for disabled
  • Vibrating pillows available
  • Visual alarms in hallways
  • Visual alarms in public areas
  • Visual emergency alarm for hearing impaired guest
  • Telephone for hearing impaired
  • Wheel chair access
  • Vibrating alarm available for disabled persons
  • Restaurant/bar menus available in 14pt print
  • Restaurant/bar menus available in Braille
  • Service animals allowed on property for people with disabilities
  • Service dogs allowed
  • Elevator near disability accessible rooms
  • Handicapped parking
  • Facilities for blind people only
  • Handicapped van parking
  • Elevators have Braille Instructions
  • Facilities for deaf people only
  • Hearing impaired services
  • Emergency exit signs in Braille
  • Emergency info in Braille
  • Impairment aids available
  • Does hotel have accessible parking?
  • Accessible baths
  • Accessible room
  • Americans with Disabilities Act (ADA) compliance
  • Brailed elevators
  • Audible alarms in hallways
  • Audible alarms in public areas
  • Audible emergency alarm for sight impaired guest

Technology

  • Phone services
  • VCR player available at front desk
  • Wireless internet connection in public areas
  • Subtitles/closed captions available on TV
  • High speed internet access for laptop in public areas
  • High speed internet connection

Meeting Facilities

  • Meeting rooms

Guest Room

  • Visual alarm smoke detectors in guest rooms
  • Safe deposit box
  • Secured floors
  • Interior corridors

Bedroom

  • Wakeup service
  • Double beds
  • Accommodations have bath in bedroom

Dining

  • Room service – limited menu
  • Special needs menus
  • Room service
  • Room service – full menu
  • Lounges/bars
  • Braille/large print literature

Guest Bathroom

  • Roll-in shower area with bathroom seat
  • Roll-in shower available
  • Grab bars in bathroom

Standard

  • Air conditioning
  • 24-hour security