Mara Serena Safari Lodge

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Mara Serena Safari Lodge

P.O. Box 48690 Nairobi, 100 KE

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Secreted Deeply within the Masai Mara and standing centre stage to nature s most dramatic arena the Mara Serena is an African safari personified.nTake in one of our hot air balloon safaris night and day game drives and catapult into a different realm. Rise with the sun over the plains of the Mara for a matchless view over the plains. A champagne bush breakfast cooked over the balloon burner completes the safari.nSituated on the Masai Mara triangle one of the richest wildlife sanctuaries -for day and night game drives- and stage for the spectacular annual migration.nBeauty health and massage services available.

Property Amenities

Fitness Facilities

  • Outdoor pool
  • Private pool
  • Steam bath

General

  • Outdoor space
  • Parking area attendants
  • Private security available
  • Multiple exits on each floor
  • Property has elevators
  • Public address system
  • Video cameras at entrance
  • U.S. Fire Safety compliant
  • Video cameras in hallways
  • Video cameras in public areas
  • Well lighted exit signs
  • Wheelchair accessible elevators
  • Video surveillance of parking
  • Video surveillance recorded 24 hrs a day
  • Viedo surveillance monitored 24 hrs a day
  • Wide corridors
  • Ventilated stair wells
  • Wide entrance
  • Wide restaurant entrance
  • Security
  • Staff trained in duplicate key issue
  • Security 24 hours/day
  • Response time (minutes) from fire/police department
  • Steps/staircases have color markings
  • Steps/staircases have handrails
  • Smoke detector in public areas
  • Smoke detectors
  • Tactile/14pt print signage throughout hotel
  • Exterior doors (except lobby entrance) require key access at night
  • Extra adult charge
  • Elevator access to all levels
  • Extra child charge
  • Extra person charge for rollaway use
  • Fire extinguishers in hallways
  • Lighted parking area
  • Fire extinguishers in public areas
  • Gift/News stand
  • Hard wired smoke detectors
  • Hotel has fire safety measures in place but does not meet a national fire safety standard
  • Lighted walkways
  • Emergency back-up generators
  • Evacuation drills
  • Hearing induction loop system installed
  • First aid available
  • FEMA approved
  • Flat terrain between parking and entrance
  • Cocktail lounge
  • Children welcome
  • Alarms continuously monitored
  • Camera monitoring parking area 24 hrs
  • Camera recording parking area 24 hrs
  • Adapted room doors
  • Building meets all current local, state and country building codes
  • 24-hour front desk
  • Automated External Defibrillator (AED) on-site

Accessibility

  • Ramp access
  • Number of each room type equipped for disabled persons- 8 fields
  • Public areas wheelchair accessible for disabled
  • Visual alarms in hallways
  • Visual alarms in public areas
  • Visual emergency alarm for hearing impaired guest
  • Telephone for hearing impaired
  • Restaurant/bar menus available in 14pt print
  • Service animals allowed on property for people with disabilities
  • Service dogs allowed
  • Elevator near disability accessible rooms
  • Handicapped parking
  • Handicapped van parking
  • Does hotel have accessible parking?
  • 2nd lock on guest doors
  • Accessible baths
  • Accessible room
  • Americans with Disabilities Act (ADA) compliance
  • Brailed elevators
  • Audible alarms in hallways
  • Audible alarms in public areas
  • Audible emergency alarm for sight impaired guest

Parking

  • Recreational vehicle parking
  • Parking fee managed by hotel
  • Patrolled parking area
  • Bus parking

Technology

  • Phone services
  • Wireless internet connection in public areas
  • Subtitles/closed captions available on TV

Services

  • Multilingual staff
  • Welcome gift
  • Uniformed security
  • Tour/sightseeing desk
  • Washer/dryer
  • Staff trained in first aid
  • Staff trained in service to disabled guests
  • Rollaway bed
  • Sprinklers in hallways
  • Sprinklers in public areas
  • Staff Red Cross certified in CPR
  • Staff trained in Automated External Defibrillator (AED) usage
  • Staff trained in CPR
  • Full service housekeeping
  • Housekeeping – daily
  • Late check-out available
  • Front desk
  • Controlled access to parking
  • Coffee shop
  • Complimentary in-room coffee or tea
  • Child programs
  • Currency exchange
  • Children’s nursery
  • Doctor on call
  • Complimenary local calls time limit
  • Concierge lounge
  • Early check-in
  • Baby sitting
  • Basic medical equipment on-site
  • Airline desk

Meeting Facilities

  • Meeting rooms
  • Catering services

Guest Room

  • Visual alarm smoke detectors in guest rooms
  • Safe deposit box
  • Secured floors
  • Maid service
  • Connecting rooms

Bedroom

  • Wakeup service
  • Accommodations have bath in bedroom

Dining

  • Room service – limited menu
  • Restaurant
  • Special needs menus
  • Lounges/bars
  • Cups/glassware
  • Continental breakfast
  • Buffet breakfast

Guest Bathroom

  • Roll-in shower available
  • Grab bars in bathroom

Standard

  • 24-hour security