Moon Palace Grand

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Moon Palace Grand

Array Cancun, ROO 77500 MX

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Five-star luxurious accommodations extraordinary dining options top-shelf liquors 24-hour room service indulgent spas complimentary Wi-Fi and unlimited local and long distance calls to the continental U.S. and Canada as well as nightly and world-class entertainment.nnThe health of our guests and employees is our top priority we our housekeeping staff will be taking all necessary precautions to fully sanitize each room between guests. nTo Support social distancing Guests will be able to look browse menus by scanning a QR code. This will be an alternative way to avoid physical contact.nnSafety featuresn-Safety protocols followed by staff as directed by local authoritiesn-Shared stationery – e.g. printed menus magazines pens paper removedn-Hand sanitizer in guest accommodation and common areasn-Process in place to check guests’ healthn-First aid kits availablen-Access to healthcare professionalsn-Face masks available for guests n-Social distancingn-Contactless check-in/outn-Cashless payment availablen-Mobile app for room servicen-Screens or physical barriers between staff and guests in appropriate areasn nCleanliness and disinfectionn-Use of cleaning chemicals that are effective against coronavirusn-Linens towels and laundry washed in accordance with local authority guidelinesn-Guest accommodation disinfected between staysn-Guest accommodation sealed after cleaningn-Guests have the option to cancel any cleaning services for their accommodation during their stayn nFood and drink safetyn1.Social distancing in dining areasn2. Food can be delivered to guest accommodationn3. All plates cutlery glasses and other tableware sanitizedn4. Delivered food covered securely

Property Amenities

Parking

  • Outdoor parking
  • Parking
  • Parking lot
  • On-Site parking
  • Patrolled parking area
  • Valet parking
  • Truck parking

Fitness Facilities

  • Outdoor pool
  • Tennis court
  • Whirlpool
  • Spa
  • Steam bath
  • Sauna
  • Jogging track
  • Golf

Accessibility

  • Ramp access
  • Public areas wheelchair accessible for disabled
  • Vibrating pillows available
  • Visual alarms in hallways
  • Visual alarms in public areas
  • Wheel chair access
  • Vibrating alarm available for disabled persons
  • Restaurant/bar menus available in 14pt print
  • Restaurant/bar menus available in Braille
  • Service animals allowed on property for people with disabilities
  • Service dogs allowed
  • Elevator near disability accessible rooms
  • Handicapped parking
  • Facilities for blind people only
  • Handicapped van parking
  • Facilities for deaf people only
  • Does hotel have accessible parking?
  • Accessible baths
  • Accessible facilities
  • Accessible room
  • Audible alarms in hallways
  • Audible alarms in public areas
  • Audible emergency alarm for sight impaired guest

Pets

  • Pet amenities available

Services

  • Massage services
  • Pantry
  • Welcome gift
  • Uniformed security
  • Tour/sightseeing desk
  • Valet cleaning
  • Wheelchairs available
  • Travel agency
  • Water sports
  • Women’s clothing
  • Wedding services
  • Staff trained in first aid
  • Staff trained in service to disabled guests
  • Sprinklers in hallways
  • Sprinklers in public areas
  • Sundry/Convenience store
  • Staff Red Cross certified in CPR
  • Staff trained in Automated External Defibrillator (AED) usage
  • Staff trained in CPR
  • Full service housekeeping
  • Game room
  • Housekeeping – daily
  • Executive floor
  • Lobby coffee service
  • Front desk
  • Laundry/Valet service
  • Hairdresser/barber
  • Controlled access to parking
  • Coffee shop
  • Complimentary in-room coffee or tea
  • Dry cleaning
  • Children’s nursery
  • Concierge desk
  • Children’s play area
  • Doctor on call
  • DVDs/videos – children
  • Business services
  • Baby sitting
  • Baggage hold
  • Car rental desk
  • Barber shop
  • Basic medical equipment on-site
  • Bell staff/porter
  • 24-hour room service

General

  • Parking area attendants
  • Private security available
  • Multiple exits on each floor
  • Property has elevators
  • Public address system
  • Medical Facilities Service
  • Playground
  • Public area air conditioned
  • Nightclub
  • Video cameras at entrance
  • U.S. Fire Safety compliant
  • Video cameras in hallways
  • Video cameras in public areas
  • Well lighted exit signs
  • Video game player
  • Wheelchair accessible elevators
  • Video surveillance of parking
  • Video surveillance recorded 24 hrs a day
  • Viedo surveillance monitored 24 hrs a day
  • Wide corridors
  • Ventilated stair wells
  • Wide entrance
  • Wide restaurant entrance
  • Security
  • Staff trained in duplicate key issue
  • Security 24 hours/day
  • Response time (minutes) from fire/police department
  • Steps/staircases have color markings
  • Steps/staircases have handrails
  • Smoke detector in public areas
  • Storage space
  • Solarium
  • Tactile/14pt print signage throughout hotel
  • Exterior doors (except lobby entrance) require key access at night
  • Elevator access to all levels
  • Extra child charge for rollaway use
  • Extra person charge for rollaway use
  • Fire extinguishers in hallways
  • Lighted parking area
  • Fire extinguishers in public areas
  • Gift/News stand
  • Hard wired smoke detectors
  • Hotel has fire safety measures in place but does not meet a national fire safety standard
  • Lighted walkways
  • Emergency back-up generators
  • Evacuation drills
  • Family plan
  • Fire safety compliant
  • First aid available
  • Ice machine
  • FEMA approved
  • Flat terrain between parking and entrance
  • Cocktail lounge
  • Children not allowed
  • Children welcome
  • Complies with Local/State/Federal fire laws
  • Alarms continuously monitored
  • Camera monitoring parking area 24 hrs
  • Camera recording parking area 24 hrs
  • Adapted room doors
  • ATM/Cash machine
  • Beauty shop/salon
  • Building meets all current local, state and country building codes
  • 24-hour front desk
  • Auto link to fire station
  • Automated External Defibrillator (AED) on-site
  • Business center

Technology

  • Phone services
  • VCR player available at front desk
  • Wireless internet connection in public areas
  • Subtitles/closed captions available on TV
  • High speed internet access for laptop in public areas

Meeting Facilities

  • Meeting rooms
  • Ballroom
  • Banquet facilities

Guest Room

  • Visual alarm smoke detectors in guest rooms
  • Turndown service
  • Secured floors
  • Emergency instructions in pictorial form
  • Interior corridors
  • Exterior corridors
  • Connecting rooms

Bedroom

  • Wakeup service
  • Accommodations have bath in bedroom

Dining

  • Special needs menus
  • Room service
  • Room service – full menu
  • Lounges/bars
  • Lunch served in restaurant
  • Full american breakfast
  • Dinner served in restaurant
  • Cups/glassware
  • Braille/large print literature
  • Breakfast served in restaurant

Guest Bathroom

  • Roll-in shower area with bathroom seat
  • Roll-in shower available
  • Grab bars in bathroom

Standard

  • Air conditioning
  • 24-hour security