Carr Cancun Tulum Km 36.5 Fracc Tamul Cancun, ROO 77510 MX
Get My QuoteNestled between tropical foliage and a secluded white-sand beach Moon Palace Cancun is renowned for its warm service and over-the-top all-inclusive amenities in luxurious rooms with free 24-hour room service and double whirlpool tubs. Right at your fingertips is WIRED – a lounge designed just for Teens amazing Kids Club – The Playroom world-class AWE SPA facilities a Jack Nicklaus golf course FlowRider Double Wave Simulator and a vast gourmet helping of restaurants bars and nightlife.nnThe health of our guests and employees is our top priority we our housekeeping staff will be taking all necessary precautions to fully sanitize each room between guests. nTo Support social distancing Guests will be able to look browse menus by scanning a QR code. This will be an alternative way to avoid physical contact.nnSafety featuresn-Safety protocols followed by staff as directed by local authoritiesn-Shared stationery – e.g. printed menus magazines pens paper removedn-Hand sanitizer in guest accommodation and common areasn-Process in place to check guests’ healthn-First aid kits availablen-Access to healthcare professionalsn-Face masks available for guests n-Social distancingn-Contactless check-in/outn-Cashless payment availablen-Mobile app for room servicen-Screens or physical barriers between staff and guests in appropriate areasn nCleanliness and disinfectionn-Use of cleaning chemicals that are effective against coronavirusn-Linens towels and laundry washed in accordance with local authority guidelinesn-Guest accommodation disinfected between staysn-Guest accommodation sealed after cleaningn-Guests have the option to cancel any cleaning services for their accommodation during their stayn nFood and drink safetyn1.Social distancing in dining areasn2. Food can be delivered to guest accommodationn3. All plates cutlery glasses and other tableware sanitizedn4. Delivered food covered securely
Property Amenities
Pets
- Pets allowed
Parking
- Parking
- On-Site parking
- Patrolled parking area
- Secured parking
- Bus parking
General
- Parking area attendants
- Private security available
- Multiple exits on each floor
- Property has elevators
- Public area air conditioned
- Video cameras at entrance
- U.S. Fire Safety compliant
- Video cameras in hallways
- Video cameras in public areas
- Well lighted exit signs
- Video game player
- Video surveillance of parking
- Video surveillance recorded 24 hrs a day
- Viedo surveillance monitored 24 hrs a day
- Security
- Security 24 hours/day
- Smoke detector in public areas
- Storage space
- Shopping mall
- Exterior doors (except lobby entrance) require key access at night
- Extra adult charge
- Extra child charge
- Elevator auto recall
- Fire extinguishers
- Fire extinguishers in hallways
- Lighted parking area
- Fire extinguishers in public areas
- Gift/News stand
- Lighted walkways
- Emergency back-up generators
- Fire safety compliant
- First aid available
- Cocktail lounge
- Courtyard
- Children welcome
- Complies with Local/State/Federal fire laws
- Alarms continuously monitored
- Camera monitoring parking area 24 hrs
- Camera recording parking area 24 hrs
- ATM/Cash machine
- Building meets all current local, state and country building codes
Technology
- Phone services
Services
- Multilingual staff
- Uniformed security
- Wheelchairs available
- Trouser/Pant press
- Sundry/Convenience store
- Staff trained in Automated External Defibrillator (AED) usage
- Housekeeping – daily
- Grocery shopping service available
- Lobby coffee service
- Front desk
- Controlled access to parking
- Complimentary in-room coffee or tea
- Currency exchange
- Concierge desk
- Doctor on call
- Basic medical equipment on-site
- 24-hour room service
Meeting Facilities
- Meeting rooms
Accessibility
- Visual alarms in hallways
- Visual alarms in public areas
- Visual emergency alarm for hearing impaired guest
- Wheel chair access
- Handicapped parking
- 2nd lock on guest doors
- Accessible facilities
- Brailed elevators
- Audible emergency alarm for sight impaired guest
Bedroom
- Wakeup service
Guest Room
- Turndown service
- Safe deposit box
- Secured floors
- Maid service
Fitness Facilities
- Spa
- Health club
Dining
- Room service
- Room service – full menu
- Lounges/bars
- Buffet breakfast
Standard
- Air conditioning
- 24-hour security