Rafaelhoteles Atocha

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Rafaelhoteles Atocha

Mendez Alvaro 30 Madrid, 28045 ES

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This 4 star hotels is situated in the center of Madrid at walking distance from the Atocha railway-Station and close to the area known as -the culture mile- offering the Prado Museum the Thyssen Bornemisza museum and the Reina Sofia Art Center. The 245 rooms which include 8 suites are designed and equipped with leading edge technology. The executive floor offers special amenities in rooms trouser press magnifying-mirror infusions tray pillow A La Carte service and Wireless Internet connection. The hotel has multipurpose rooms adapted to the physically challenged and non-smoking rooms. The hotel has 1000m2 of spacious and divisible function rooms for 10 up to 900 persons. All rooms offer natural daylight air-conditioning wireless telephone ISDN lines and wireless Internet connection. Complementary Services Gym Business Center Wireless Internet connection in public areas 110 garage spaces A La Carte restaurant Bar hall Laundry Services Garden and Room Service.nnBookings of more than 5 rooms or more than 7 nights may be subject to different conditions and additional charges may apply. nnIn addition to our usual cleaning standards post-pandemic preventive hygiene and safety measures are being applied across different hotel areas and services in order to provide our guests with a safe stay and enable our employees to carry out their work in an optimal manner. nPlease find below a detailed explanation of the areas and processes for your complete information: nnReception and hotel check-in / check-out process: nVisible floor markers showing a safe distance leading to the reception desk. nHydroalcoholic gel dispensers at the reception desk. nAvailable for guests: masks gloves and non-contact thermometer. nFrequent cleaning and disinfection with anti-viral solutions.nnImplementation in progress of Paperless check-in with a digital device. nDeveloping of an Online Check-In App to minimise personal contact streamlining the check-in process to prevent unnecessary waiting and al

Property Amenities

Accessibility

  • Ramp access
  • Public areas wheelchair accessible for disabled
  • Vibrating pillows available
  • Visual alarms in hallways
  • Visual alarms in public areas
  • Visual emergency alarm for hearing impaired guest
  • Telephone for hearing impaired
  • Wheel chair access
  • Vibrating alarm available for disabled persons
  • Restaurant/bar menus available in 14pt print
  • Restaurant/bar menus available in Braille
  • Service animals allowed on property for people with disabilities
  • Service dogs allowed
  • Elevator near disability accessible rooms
  • Handicapped parking
  • Facilities for blind people only
  • Handicapped van parking
  • Elevators have Braille Instructions
  • Facilities for deaf people only
  • Hearing impaired services
  • Emergency exit signs in Braille
  • Emergency info in Braille
  • Impairment aids available
  • 2nd lock on guest doors
  • Accessible baths
  • Accessible facilities
  • Americans with Disabilities Act (ADA) compliance
  • Audible alarms in hallways
  • Audible alarms in public areas
  • Audible emergency alarm for sight impaired guest

Parking

  • Parking
  • Parking fee managed by hotel
  • On-Site parking
  • Accessible parking

Technology

  • Phone services
  • Wireless internet connection in public areas
  • Subtitles/closed captions available on TV

Services

  • Photocopy center
  • Welcome gift
  • Uniformed security
  • Valet cleaning
  • Valet same day dry cleaning
  • Wheelchairs available
  • Staff trained in first aid
  • Staff trained in service to disabled guests
  • Sprinklers in hallways
  • Sprinklers in public areas
  • Staff proficient in sign language
  • Staff Red Cross certified in CPR
  • Staff trained in Automated External Defibrillator (AED) usage
  • Housekeeping – daily
  • Late check-out available
  • Front desk
  • Laundry/Valet service
  • Complimentary in-room coffee or tea
  • Complimentary newspaper delivered to room
  • Dry cleaning
  • Currency exchange
  • Concierge floor
  • Doctor on call
  • Complimenary local calls time limit
  • Early check-in
  • Business services
  • Baggage hold
  • Basic medical equipment on-site

General

  • Private security available
  • Multiple exits on each floor
  • Property has elevators
  • Public area air conditioned
  • Video cameras at entrance
  • U.S. Fire Safety compliant
  • Video cameras in hallways
  • Telephone
  • Video cameras in public areas
  • Well lighted exit signs
  • Train access
  • Transportation
  • Wheelchair accessible elevators
  • Transportation services – local area
  • Video surveillance of parking
  • Video surveillance recorded 24 hrs a day
  • Viedo surveillance monitored 24 hrs a day
  • Wide corridors
  • Ventilated stair wells
  • Wide entrance
  • Wide restaurant entrance
  • Security
  • Staff trained in duplicate key issue
  • Response time (minutes) from fire/police department
  • Steps/staircases have color markings
  • Restricted public access
  • Steps/staircases have handrails
  • Smoke detector in public areas
  • Storage space
  • Tactile/14pt print signage throughout hotel
  • Exterior doors (except lobby entrance) require key access at night
  • Elevator access to all levels
  • Fire detectors in hallways
  • Fire detectors in public areas
  • Fire extinguishers
  • Fire extinguishers in hallways
  • Lighted parking area
  • Fire extinguishers in public areas
  • Hard wired smoke detectors
  • Hotel has fire safety measures in place but does not meet a national fire safety standard
  • Lighted walkways
  • Emergency back-up generators
  • Evacuation drills
  • Fire resistant guest room doors
  • Fire safety compliant
  • Hearing induction loop system installed
  • First aid available
  • FEMA approved
  • If no 24 hour security, what are the hours?
  • Flat terrain between parking and entrance
  • Cocktail lounge
  • Converters/ Voltage adaptors
  • Children welcome
  • Complies with Local/State/Federal fire laws
  • Alarms continuously monitored
  • Camera monitoring parking area 24 hrs
  • Camera recording parking area 24 hrs
  • Adapted room doors
  • Carbon monoxide detector
  • Building meets all current local, state and country building codes
  • 24-hour front desk
  • Auto link to fire station
  • Business center
  • Automatic fire doors

Meeting Facilities

  • Meeting rooms
  • Exhibition/convention floor
  • Catering services

Bedroom

  • Wakeup service
  • Accommodations have bath in bedroom

Dining

  • Room service – limited menu
  • Restaurant
  • Special needs menus
  • Room service
  • Room service – limited hours
  • Lounges/bars
  • Lunch served in restaurant
  • Full american breakfast
  • Dinner served in restaurant
  • Cups/glassware
  • Continental breakfast
  • Braille/large print literature
  • Breakfast served in restaurant
  • Buffet breakfast

Guest Room

  • Safe deposit box
  • Room access through exterior corridor
  • Room access through interior corridor
  • Room accessible through balcony sliding glass doors
  • Secured floors
  • Interior corridors
  • Double glazed windows
  • Connecting rooms

Guest Bathroom

  • Roll-in shower area with bathroom seat
  • Roll-in shower available
  • Grab bars in bathroom

Fitness Facilities

  • Health club

Standard

  • Air conditioning