Rafaelhoteles Forum Alcala

Bulgaria 2 Alcala De Henares, 28802 ES

Rafaelhoteles Forum Alcala is placed in the very centre of Alcala de Henares city Patrimony of the Humanity since 1998. Opening soon the hotel is very well communicated being next to the Madrid Airport and exhibition site IFEMA as well as from numerous commercial centres and firms of the corridor of the Henares and the most important historical and cultural areas of the city.nnBookings of more than 5 rooms or more than 7 nights may be subject to different conditions and additional charges may apply. nnIn addition to our usual cleaning standards post-pandemic preventive hygiene and safety measures are being applied across different hotel areas and services in order to provide our guests with a safe stay and enable our employees to carry out their work in an optimal manner. nPlease find below a detailed explanation of the areas and processes for your complete information: nnReception and hotel check-in / check-out process: nVisible floor markers showing a safe distance leading to the reception desk. nHydroalcoholic gel dispensers at the reception desk. nAvailable for guests: masks gloves and non-contact thermometer. nFrequent cleaning and disinfection with anti-viral solutions.nnImplementation in progress of Paperless check-in with a digital device. nDeveloping of an Online Check-In App to minimise personal contact streamlining the check-in process to prevent unnecessary waiting and also expanding communication channels with our guests to respond to all their needs more quickly. nIndividual toiletry kits are provided including personal hygiene items and hydroalcoholic gel. nDigital information about the services offered by each hotel with opening hours and prices. nUsing a credit card at check-out is recommended. nKey collection box at check-out for keys to be disinfectednnAccess to floors corridors and lifts: nVisible floor markers indicating the recommended social distance. nSigns regarding the use of each of the lifts by occupants of the same room with QR informati

Property Amenities

General

Non-smoking
Parking area attendants
Private security available
Multiple exits on each floor
Property has elevators
Public address system
Public area air conditioned
Video cameras at entrance
U.S. Fire Safety compliant
Video cameras in hallways
Video cameras in public areas
Well lighted exit signs
Wheelchair accessible elevators
Video surveillance of parking
Video surveillance recorded 24 hrs a day
Viedo surveillance monitored 24 hrs a day
Wide corridors
Ventilated stair wells
Wide entrance
Wide restaurant entrance
Security
Staff trained in duplicate key issue
Security 24 hours/day
Response time (minutes) from fire/police department
Steps/staircases have color markings
Steps/staircases have handrails
Smoke detector in public areas
Storage space
Solarium
Exterior doors (except lobby entrance) require key access at night
Extra adult charge
Elevator access to all levels
Fire detectors in hallways
Elevator auto recall
Extra child charge for rollaway use
Fire detectors in public areas
Extra person charge for rollaway use
Fire extinguishers
Fire extinguishers in hallways
Lighted parking area
Fire extinguishers in public areas
Hard wired smoke detectors
Hotel has fire safety measures in place but does not meet a national fire safety standard
Lighted walkways
Emergency back-up generators
Evacuation drills
Fire safety compliant
Hearing induction loop system installed
First aid available
FEMA approved
Frequency of evacuation drills
If no 24 hour security, what are the hours?
Flat terrain between parking and entrance
Converters/ Voltage adaptors
Children welcome
Complies with Local/State/Federal fire laws
Camera monitoring parking area 24 hrs
Camera recording parking area 24 hrs
Adapted room doors
Bank
Barbeque grills
Building meets all current local, state and country building codes
24-hour front desk
Auto link to fire station
Automated External Defibrillator (AED) on-site
Business center
Automatic fire doors

Accessibility

Ramp access
Number of each room type equipped for disabled persons- 8 fields
Public areas wheelchair accessible for disabled
Vibrating pillows available
Visual alarms in hallways
Visual alarms in public areas
Visual emergency alarm for hearing impaired guest
Wheel chair access
Restaurant/bar menus available in 14pt print
Restaurant/bar menus available in Braille
Service animals allowed on property for people with disabilities
Service dogs allowed
Elevator near disability accessible rooms
Handicapped parking
Does hotel have accessible parking?
Accessible baths
Accessible facilities
Americans with Disabilities Act (ADA) compliance
Audible alarms in hallways
Audible alarms in public areas

Parking

Parking
Parking fee managed by hotel
On-Site parking
Patrolled parking area

Meeting Facilities

Meeting rooms
Ballroom
Banquet facilities

Services

Uniformed security
Valet cleaning
Wheelchairs available
Washer/dryer
Water purification system
Staff trained in first aid
Staff trained in service to disabled guests
Sprinklers in hallways
Sprinklers in public areas
Staff Red Cross certified in CPR
Staff trained in Automated External Defibrillator (AED) usage
Staff trained in CPR
Full service housekeeping
Housekeeping – daily
Executive floor
Front desk
Laundry/Valet service
Controlled access to parking
Coffee shop
Complimentary in-room coffee or tea
Dry cleaning
Doctor on call
Baggage hold
Basic medical equipment on-site

Bedroom

Wakeup service
Double beds

Fitness Facilities

Tennis court
Golf

Technology

VCR player available at front desk
Wireless internet connection in public areas
Subtitles/closed captions available on TV
High speed internet connection

Dining

Room service – limited menu
Restaurant
Special needs menus
Room service
Room service – limited hours
Lounges/bars
Buffet breakfast

Guest Room

Safe
Safe deposit box
Secured floors
Emergency instructions in pictorial form
Interior corridors
Connecting rooms

Guest Bathroom

Roll-in shower available
Grab bars in bathroom

Standard

Air conditioning