K5 Nghi Tam, 11 Xuan Dieu Road, Tay Ho District Hanoi, 00000 VN
Get My QuoteSitting right on the shore of Hanoi’s West Lake, the Sheraton Hanoi Hotel has a gorgeous view across the lake. The hotel is only a 10-min drive to the bustling Old Quarter – home to Hanoi’s must visit tourist attractions, such as the Hoan Kiem Lake, the Hanoi Opera House and many colorful street vendors. After an evening out, sit back and sip a locally inspired Sheraton Signature cocktail or a delicious meal with diverse options from international buffet, Western cuisine or local delicacies in our exceptional restaurants. Business travelers and wedding guests in Vietnam appreciate our ten flexible indoor and outdoor event spaces. When it’s time to recharge the body and mind, stop by the Relaxation Center with its unique outdoor pool and lush garden. All of the 299 rooms including 16 suites, have a gorgeous view of the West Lake and every room is equipped with, Sheraton Signature Sleep Experience. Inspired by Vietnamese and French colonial decor, each room infuses your stay with Hanois culture and grace.
Property Amenities
Fitness Facilities
- Outdoor pool
- Private pool
- Tennis court
- Spa
- Steam bath
- Sauna
- Jogging track
- Health club
Accessibility
- Ramp access
- Public areas wheelchair accessible for disabled
- Vibrating pillows available
- Visual alarms in hallways
- Visual alarms in public areas
- Telephone for hearing impaired
- Vibrating alarm available for disabled persons
- Restaurant/bar menus available in 14pt print
- Restaurant/bar menus available in Braille
- Service animals allowed on property for people with disabilities
- Service dogs allowed
- Elevator near disability accessible rooms
- Handicapped parking
- Facilities for blind people only
- Handicapped van parking
- Facilities for deaf people only
- Hearing impaired services
- Impairment aids available
- Does hotel have accessible parking?
- 2nd lock on guest doors
- Accessible baths
- Accessible facilities
- Audible alarms in hallways
- Audible alarms in public areas
General
- Number of roll-in showers available for disabled person
- Number of rooms for disabled persons equipped with standard tub
- Number of rooms with wheelchair accessible showers
- Parking area attendants
- Private security available
- Multiple exits on each floor
- Property has elevators
- Public address system
- Public area air conditioned
- Video cameras at entrance
- U.S. Fire Safety compliant
- Video cameras in hallways
- Telephone
- Video cameras in public areas
- Well lighted exit signs
- Wheelchair accessible elevators
- Video surveillance of parking
- Video surveillance recorded 24 hrs a day
- Viedo surveillance monitored 24 hrs a day
- Wide corridors
- Ventilated stair wells
- Wide entrance
- Wide restaurant entrance
- Security
- Staff trained in duplicate key issue
- Security 24 hours/day
- Response time (minutes) from fire/police department
- Steps/staircases have color markings
- Steps/staircases have handrails
- Smoke detector in public areas
- Storage space
- Smoking
- Tactile/14pt print signage throughout hotel
- Exterior doors (except lobby entrance) require key access at night
- Elevator access to all levels
- Fire detectors in hallways
- Elevator auto recall
- Fire detectors in public areas
- Fire extinguishers
- Elevators
- Fire extinguishers in hallways
- Lighted parking area
- Fire extinguishers in public areas
- Gift/News stand
- Hard wired smoke detectors
- Hotel has fire safety measures in place but does not meet a national fire safety standard
- Lighted walkways
- Emergency back-up generators
- Evacuation drills
- Hearing induction loop system installed
- First aid available
- FEMA approved
- Frequency of evacuation drills
- If no 24 hour security, what are the hours?
- Flat terrain between parking and entrance
- Converters/ Voltage adaptors
- Complies with Local/State/Federal fire laws
- Alarms continuously monitored
- Bookstore
- Camera monitoring parking area 24 hrs
- Camera recording parking area 24 hrs
- Adapted room doors
- BBQ/Picnic area
- ATM/Cash machine
- Building meets all current local, state and country building codes
- 24-hour front desk
- Auto link to fire station
- Automated External Defibrillator (AED) on-site
- Business center
- Automatic fire doors
Services
- Pantry
- Onsite laundry
- Uniformed security
- Valet cleaning
- Valet same day dry cleaning
- Wheelchairs available
- Trouser/Pant press
- Wedding services
- Staff trained in first aid
- Staff trained in service to disabled guests
- Rollaway bed
- Sprinklers in hallways
- Sprinklers in public areas
- Staff proficient in sign language
- Staff Red Cross certified in CPR
- Staff trained in Automated External Defibrillator (AED) usage
- Staff trained in CPR
- Full service housekeeping
- Housekeeping – daily
- Limousine service
- Executive floor
- Express check-in
- Express check-out
- Front desk
- Laundry/Valet service
- Florist
- Controlled access to parking
- Coffee shop
- Check-in kiosk
- Complimentary in-room coffee or tea
- Complimentary newspaper in lobby
- Currency exchange
- Concierge desk
- Concierge floor
- Doctor on call
- DVR player
- Efolio available to company
- Business services
- Baby sitting
- Boarding pass print-out available
- Car rental desk
- Basic medical equipment on-site
- 24-hour room service
Parking
- Parking
- On-Site parking
- Patrolled parking area
- Accessible parking
Meeting Facilities
- Meeting rooms
Guest Room
- Visual alarm smoke detectors in guest rooms
- Turndown service
- Safe
- Safe deposit box
- Secured floors
- Emergency instructions in pictorial form
- Interior corridors
Bedroom
- Wakeup service
- Accommodations have bath in bedroom
Technology
- Wireless internet connection in public areas
- Subtitles/closed captions available on TV
- High speed internet connection
Dining
- Restaurant
- Special needs menus
- Room service
- Room service – full menu
- Food and beverage outlets
- Hot breakfast
- Lounges/bars
- Full american breakfast
- Cocktail lounge with light fare
- Cups/glassware
- Continental breakfast
- Braille/large print literature
- Buffet breakfast
Guest Bathroom
- Roll-in shower area with bathroom seat
- Roll-in shower available
- Grab bars in bathroom