Avenida 10 Norte Calle 2 Playa Del Carmen, 77710 MX
Get My QuoteThe Fives Downtown is the picture-perfect retreat for your AAA Four Diamond Caribbean escapade. With 133 spacious residence-style suites, this hotel reflects the beauty of contemporary Mexican high design and the Mayan Riviera charm. Our enchanting hotel has a particular way of making you enjoy our Sensory Hospitality in every detail, from our impeccable service and avant-garde facilities to the wide variety of activities and experiences it provides for every kind of guest. Delight your senses with the majestic view of its rooftop, simply the best of the city. Swim in its incredible infinity pools while enjoying the best mixology, or relax to the fullest and revitalize the body, mind, and spirit at our world-class spa. Enjoy the city's best breakfasts at Mercatto, with balanced dishes prepared with the region's freshest ingredients. Do you want to enjoy Mexican folklore. At Cantina El Tigre, you can savor more than 100 tequila and mezcal brands and the city's best tacos. Additionally, thanks to its state-of-the-art meeting rooms, this property is an ideal destination to host events, from executive conferences and business meetings to the most exquisite parties and social occasions. Thanks to its privileged location, our hotel allows its guests to enjoy the pulsating nightlife, delightful eateries, and endless boutiques of Playa del Carmen's Quinta Avenida, ideal for even the most experienced travelers and shoppers. At The Fives Downtown, we take care of every detail to make your vacation experience in the Caribbean something worth remembering.
Property Amenities
General
- Non-smoking
- Outdoor space
- Private security available
- Multiple exits on each floor
- Property has elevators
- Public address system
- Public area air conditioned
- Video cameras at entrance
- U.S. Fire Safety compliant
- Video cameras in hallways
- Telephone
- Video cameras in public areas
- Well lighted exit signs
- Train access
- Wheelchair accessible elevators
- Video surveillance of parking
- Video surveillance recorded 24 hrs a day
- Viedo surveillance monitored 24 hrs a day
- Ventilated stair wells
- Wide entrance
- Security
- Staff trained in duplicate key issue
- Security 24 hours/day
- Response time (minutes) from fire/police department
- Steps/staircases have color markings
- Steps/staircases have handrails
- Smoke detector in public areas
- Smoke detectors
- Storage space
- Tactile/14pt print signage throughout hotel
- Exterior doors (except lobby entrance) require key access at night
- Extra adult charge
- Elevator access to all levels
- Extra child charge
- Fire extinguishers
- Elevators
- Fire extinguishers in hallways
- Lighted parking area
- Fire extinguishers in public areas
- Gift/News stand
- Hard wired smoke detectors
- Lighted walkways
- Emergency back-up generators
- Evacuation drills
- Family plan
- Fire safety compliant
- Hearing induction loop system installed
- First aid available
- FEMA approved
- Frequency of evacuation drills
- Flat terrain between parking and entrance
- Cocktail lounge
- Converters/ Voltage adaptors
- Children welcome
- Complies with Local/State/Federal fire laws
- Camera monitoring parking area 24 hrs
- Camera recording parking area 24 hrs
- Building meets all current local, state and country building codes
- 24-hour front desk
- Automated External Defibrillator (AED) on-site
- Business center
Fitness Facilities
- Outdoor pool
- Private pool
- Golf
- Health club
Accessibility
- Ramp access
- Number of each room type equipped for disabled persons- 8 fields
- Public areas wheelchair accessible for disabled
- Visual alarms in hallways
- Visual alarms in public areas
- Visual emergency alarm for hearing impaired guest
- Restaurant/bar menus available in 14pt print
- Restaurant/bar menus available in Braille
- Service animals allowed on property for people with disabilities
- Service dogs allowed
- Elevator near disability accessible rooms
- Handicapped parking
- Elevators have Braille Instructions
- Does hotel have accessible parking?
- 2nd lock on guest doors
- Accessible room
- Americans with Disabilities Act (ADA) compliance
- Audible alarms in hallways
- Audible alarms in public areas
- Audible emergency alarm for sight impaired guest
Pets
- Pets allowed
Services
- Pantry
- Newspaper
- Welcome gift
- Uniformed security
- Tour/sightseeing desk
- Valet cleaning
- Wheelchairs available
- Water purification system
- Staff trained in first aid
- Staff trained in service to disabled guests
- Sprinklers in hallways
- Sprinklers in public areas
- Sundry/Convenience store
- Staff Red Cross certified in CPR
- Staff trained in Automated External Defibrillator (AED) usage
- Staff trained in CPR
- Full service housekeeping
- Housekeeping – daily
- Express check-in
- Late check-out available
- Express check-out
- Lobby coffee service
- Front desk
- Laundry/Valet service
- Individual Efolio available
- Coffee shop
- Complimentary in-room coffee or tea
- Concierge desk
- Doctor on call
- DVR player
- Early check-in
- Efolio available to company
- Baggage hold
- Car rental desk
- Basic medical equipment on-site
Parking
- Parking
- Parking fee managed by hotel
- Off-Site parking
- Patrolled parking area
- Valet parking
- Secured parking
Meeting Facilities
- Meeting rooms
Bedroom
- Wakeup service
- Double beds
- Accommodations have bath in bedroom
Technology
- Wireless internet connection in public areas
- High speed internet connection
Guest Room
- Turndown service
- Safe
- Safe deposit box
- Secured floors
- Emergency instructions in pictorial form
- Interior corridors
Guest Bathroom
- Roll-in shower available
- Grab bars in bathroom
Dining
- Room service
- Room service – limited hours
- Lounges/bars
- Lunch served in restaurant
- Full american breakfast
- Dinner served in restaurant
- Cups/glassware
- Breakfast served in restaurant
- Buffet breakfast
Standard
- Air conditioning
- 24-hour security